Refund and Returns Policy

At Apex4K, we are committed to delivering a reliable and high-quality IPTV service. Before subscribing, all users are encouraged to try our 24-hour free trial to ensure compatibility with your devices and internet connection.

Free Trial

Our 24-hour trial allows you to experience the service risk-free. You can test channel availability, streaming quality, and overall performance before making any payment. If satisfied, the trial can be extended upon request before starting a paid subscription.

Refund Eligibility

Because our IPTV service is digital and activated immediately, subscriptions are generally non-refundable once activated.

Refunds may be considered only under specific circumstances:

  • Duplicate payment for the same subscription

  • Technical issues caused by our servers that cannot be resolved within 48 hours of contacting support

To request a refund, contact us directly with your subscription details and a brief explanation of the issue.

Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after purchase

  • Service not used

  • Service functioning correctly but not meeting personal expectations

  • Incompatibility with your device or unstable internet connection

  • Violation of our Terms of Use

How to Request a Refund

If you believe your situation meets the refund conditions, contact our support team within 7 days of purchase:

All refund requests are reviewed carefully, and our team aims to respond within 24–48 hours.